How Branding Can Build Better Customer Value

How Branding Can Build Better Customer Value

Businesses, for your own survival, remember this: Customers today have more choices than ever before. Drop into any grocery store and you’ll have to decide between, at minimum, 12 different brands — not bags, but brands — of rice. So to distinguish yourself from all the other metaphorical bags of rice on the shelf, your branding needs to demonstrate a record of reliability. In a word, you have to show that your business builds customer value.

CV=(B-C)

See that equation up there? That’s a rough-and-ready definition of customer value: The benefit of a product minus the cost. You’ve just bought a bag of scrumptious basmati rice for $4. Are you satisfied with it? You are? Then bask in the glow of high customer value. That purchase is one tesserae of the mosaic known as “brand equity,” or the social value of a brand. Calculating brand equity can get tricky, because it’s not based entirely on market capitalization, but also on intangibles like dependability. Once people trust you, they may be willing to pay more for your product if they enjoy the perks of your branding. Some marketers argue that branding benefits customers in at least three ways: making their lives easier, moving or inspiring them, or reinforcing their beliefs and bottom lines. Let’s go over each one.

 

Ease and Convenience

No matter how glitzy your brand design gets, many successful companies still follow the same customer service principles as Mom and Pop: They solve problems. Need a credit card? Call Visa. Want a bassinet delivered? Log onto Amazon. Gotta write a content article about how branding builds customer value? Open your Macbook Air. 

Visa and Amazon and Apple have thrived in part because they provide “convenient customer service,” which is mostly a euphemism for easing people’s apprehensions or fears. Take a more visceral example: A tree branch falls on your roof and a home repair business removes it and patches up the damage before a hailstorm sets in. All that anxiety welling up inside you about replacing rotted wood and soaked furniture goes away, courtesy of this company. Afterwards, you’ll probably call them again — or even buy hammers and wood chippers from them, if they’re selling. Why, you ask? Because you trust their brand.

 

Inspiration and Identity

Brands don’t just fix problems for us. They also welcome us into the club. Remember the last time you went into the Mac store? You felt like you were entering a spaceship. Your floor was the Cloud. Everything looked like a vision from twenty years in the future. The glowing white layout enticed you — and your pocketbook. At a Mac store, you’re paying for a 27″ monitor with a desktop shot of Catalina Island, yes, but you’re also meshing your identity with the aura of simplicity and sophistication that you’re nimbused in. What’s the customer value of being enticed? Brand agencies will debate this point endlessly, but one could argue that, in Apple’s case, it currently amounts to $241 billion, making Apple a giant among other global tech giants today, with a near-perfect brand value rating of AAA.

 

Beliefs and Bottom Lines

Consumers have rewarded Apple with billions of their hard- (or otherwise-) earned dollars, in part because Apple enriches them right back. Your Macbook Air will cost you at least $1,000, but the ease with which it lets you work from anywhere or plug into LinkedIn communities will lead you to opportunities that recoup that initial fee in no time. Brands also typically find that they make more when they spend on side-projects that make their business look good. Take this page from Apple’s site: “How Apple Volunteers are Helping Transform Lives.” The more world-weary among us might point out that do-gooder companies give off a whiff of paradox, but this article does a convincing job highlighting how Apple employees help out at food banks or teach coding to high school students. The more Apple gives back, the better people feel about buying from them, especially when their outreach programs reinforce values that those consumers already hold.

A well-thought-out brand isn’t just a shinier logo on a bag of rice. Rather, it’s the culmination of all the research you’ve done on your customers — the surveys they filled out, the comments they left on Yelp!, the Google Analytics you pored over. Listen to what they’re saying. Track their spending patterns and adjust your pricing (if advisable). Segment off the clients you want to attract, then position your brand so that it speaks to them. A company without branding in today’s market has pretty much told their customers that they aren’t interested in providing value for them, which can get costly. After all, your very survival may depend on it.

How Branding Affects Consumer Behavior

Some people believe we’re living in the golden age of branding. But what does that mean? Before “branding” became an industry term, it referred to the process of scorching livestock with a heated poker to identify which animals belonged to which owners. Hence the metaphor: Branding helps companies make their mark in a field already cluttered with competition. Yes, branding is copy and design, but at its core is an emotional appeal — and the more authentic that appeal, the more effective the marketing. So how do companies lay claim to consumers’ attention through their branding? Read on to find out.

Project an Image

Often the decision to make a purchase stems from psychological motivations, rather than a straight X’s-and-O’s calculus. You can get Derrick Rose basketball shoes from Adidas for $120, but if you’re a LeBron James fan, you’ll probably shell out $200 to Nike to don his line of footwear. Why? Because, on some level, you feel like you’re stepping into the King’s shoes whenever you lace up your LeBrons. Brands allow consumers to identify with or suit up as their heroes, and consumers reward those brands richly for that feeling of empowerment.

Establish Familiarity

Research indicates that six out of ten consumers prefer buying products from brands that are familiar to them. Which makes sense: We network through our connections, we buy property in areas we feel safe in, and we buy things from companies who have shown their value to us already. Consider coming across a package of bread on an empty shelf in the store. You’re probably not going to pick it up — who knows why it’s been tossed aside? Now imagine that loaf has the Sara Lee logo on it. You might still inspect it, but at least you know that a multinational company guarantees its quality. For all our carping about corporations, that logo will likely reassure a lot of people that the bread is edible and safe (and only 45 calories). In other words, branding is a seal of approval that we consumers learn to trust.

Instill Loyalty

Even if you trust Sara Lee, you might trust a bevy of other global bread-brands as well. All their brand designs may be distinct, but they need something else to vie for your attention — and that “something” could have nothing to do with the product they’re selling. Instead, they could project a good-guy image because they pay a minimum wage of $70,000. Or, like KFC, they could launch the  “I Love You, Colonel Sanders! Dating Simulator,” a campaign intended to inject sex appeal into a brand ambassador who consumers today may have difficulty engaging with, skeptical as we are of any figure that still nods to antebellum plantation motifs. 

Too much of a disconnect between what’s sold and what’s said can be fodder for cynicism — and with reason. When Starbucks teams up with the Wounded Warrior Project, you’ve got to wonder: What does this have to do with coffee? Corporate flirtations with social commentary may strike consumers as ploys to grab their attention and empty their pockets, and, as in the case of Starbucks’ anti-racism initiative, face backlash. Yet Ben & Jerry’s earned praise for a similar campaign. How people react to brand positions can sometimes be guesswork, but the more authentic those positions seem to us, the more likely we’ll stay loyal to them.

Brand The Brand

In a way, branding is a feedback loop that influences company decisions nearly as much as it drives consumer behavior. Since what’s said is as important as what’s sold, what’s said about a business can sway its profits. According to the Better Business Bureau, 88% of consumers read up to 10 reviews before they trust a business. So prospective customers are likely to skip on companies with negative reviews and call their competitors whose Yelp! pages gleam with compliments. Similarly, when a CEO makes an inappropriate comment during an internal call, the brand loyalty is compromised and the CEO will probably resign. Whereas titans of industry were once throned at the head of the board, now they, too, are subject to how consumers relate to the brand position they helped forge.

As a brand agency, we get it — all this talk about branding makes it seem like companies should adopt values and bullhorn beliefs just to drum up awareness about themselves. Yet we believe branding is not a gussied-up facsimile of the real thing. Quite the opposite: Branding is the most fundamental insight about your business, the drilled-down core that marks you as you. We could blast on, because we love talking about brands, but let’s cut to the chase: Wanna talk about yours?

Jacob Tyler recognized as a Top Beer Logo Design Company on DesignRush

This year we are proud to have been named one of the top 25 agencies for Beer Logo design on DesignRush. Thanks for the Kudos and we appreciate you loving our rebranding work!

As well, we have made the best of lists for: Food & Beverage Branding Agencies, Small Business Branding Agencies, and Naming Agencies. We are excited to be honored by Design Rush for our work.

The Jacob Tyler Rebranding Guide

When & How to Rebrand

How To Take Your Company’s Branding To The Next Level

By The Jacob Tyler Agency

Every successful company needs to have a strong brand. Your brand isn’t just a logo, your brand name, or simply a piece of marketing strategy. It’s all of these things and so much more. It’s your brand’s identity. It’s the story you tell current and potential clients or customers that tells them why they should spend their money with you. It’s a central piece of the puzzle of your success or failure.

What do you do, then, when your brand isn’t strong enough or is out-of-date and out-of-touch? If this is the case, then it is probably time for you to rebrand. Rebranding, however, can be a terrifying proposition for companies to undertake. Change is rarely easy, especially ones as potentially costly and risky as rebranding.

At Jacob Tyler, we’re experts at successfully helping our clients in their rebranding efforts with years of experience and success stories on our side, and we want to share our wealth of knowledge with you! To do that, we’ve put together this helpful (and a bit lengthy) rebranding guide to walk you through the essential components to successfully rebranding.

In this guide, we will cover the essential aspects of successful rebranding strategy and execution, including:

Brand vs. Branding vs. Brand Strategy

What sets your brand apart and tells your story?

Before we dive into the ins and outs of the rebranding process, it’s important to understand what the differences are between a few things. Let’s take a look at the often confused concepts of brand, branding, and brand strategy, what differentiates each of them, and what role they play in the rebranding process.

Brand

A brand is much more than the definitions you’ll find in the top search results of Google. It’s not just a mark or a logo or a name. Branding is everything a business, organization, or entity does.

Your website experience is your brand. How your receptionist answers your phone is your brand. The condition of your bathroom is your brand. A brand is the thread that runs through every piece of your business. This is why a brand is so important.

defiition of a brand

If you want someone to know what you stand for, it should be displayed in everything you do, spoken or unspoken, written or unwritten, explicit or implicit. We love it when we see a 100% effort to get brand right, and we’re over the moon when clients get it.

Branding

This one is a little more cut and dry. Branding is all the ownable, identifiable marks that make an organization stand out in the product landscape.

Good branding has the ability to bring a brand name to mind even when the name isn’t present. It’s a look, a tone, and a feel, and even a sound—everything that is uniquely your brand. For example, that sound when your Macbook starts up? Branding. The way the Apple lights up on the lid? Branding.

definition of branding by jacob tyler

You’ve probably got this one down. Let’s move on.

Brand Strategy

Brand strategy uses the above points and creates a framework that lays out the who, what, when, where, how, and why of your organization’s communication of its identity.

Just as it is with a communication strategy or social strategy, brand strategy is the roadmap that allows you, your employees, and your partners to build equity in the way you want it to be built. It’s an absolutely critical piece of building something meaningful and for the long haul.

jacob tyler rebranding strategy

Creative Processes

Discover. Plan. Build. Launch.

Every brand has a unique story to tell. Your story drives every marketing and creative move for a strong brand and digital strategy. Your story should build your brand from the ground up. For that to happen, there needs to be strong creative processes in place to translate your brand’s story into tangible branding.

For a more customized approach, Jacob Tyler will hand select a team of experts and trusted partners for additional support throughout the process including digital search engine marketing and back-end technical support for a complete and focused campaign strategy.

Our Process

jacob tyler rebranding process

Identify Challenges

We start by exploring the primary challenges for your business or industry. This is key for us to understand where we need to go with the remainder of our process. Only by understanding what challenges your brand faces can we see where our destination lies.

With challenges identified, we can then develop cutting-edge solutions through a strategic process where we will discover, plan, build, and launch a custom-tailored brand experience to grow your business.

Discover

This is the most important stage of our rebranding process here at Jacob Tyler. The most important part of our relationship with a new client is getting to know them. We often tell clients we will never know their business as much as they do, but the closer we get, the better our creative will be. Furthermore, we will be able to deliver creative more efficiently and effectively.

Our research isn’t just academic either. We take the time to get to know our clients and their business in person. We don’t just want to know facts or tidbits about what they do. We want to know how their business feels, and we aren’t afraid to roll up our sleeves and get our hands dirty to do so. Sometimes literally!


“We spend a lot of time with our clients initially to get to know them. For example, when we did the rebrand for NuVasive, a 2.5 billion dollar medical device company, our team actually did cadaver training in their San Diego corporate headquarters.

We did this to help understand how their innovative spine technology was implanted and how doctors were trained to do so. It was helpful in how we thought about the brand moving forward.”

-Les Kollegian, CEO & Chief Creative Officer

Plan

Every client strategy is custom and the plan is developed: first, based on the specific target market and, second, by the budget. We choose what we feel the most effective strategy will be and then go from there down the line based on the client budget.

Build

With our strategy approved and budgets in line, we bring our cross-departmental team together to kick off the build process. At the ground level, we create a timeline that lays out expectations for progress and when our client can expect deliverables that need approval leading all the way up to launch. Our strategists, creatives, and account executives then get to work with our developers, social media team and digital media team to start the rebranding process as it relates to each form of media.

Launch

As we reach the end of the build stage, our clients have provided comprehensive feedback and we’ve agreed upon our strategy, creative assets, campaigns, as well as key performance indicators and benchmarks for reporting. The launch date we laid out in our timeline marks the official launch of the rebrand. But the work isn’t done when we press “go.” In fact, it’s really just beginning!

Upon launch, we test everything that can be tested to make sure it’s working properly. Whether that’s a website, an interactive trade show booth, digital display ads, social media campaigns or something else entirely, we triple check to make sure every single thing is built properly, working as we promised, and in a way that delivers results for our clients. This process can take anywhere from hours to a couple of weeks depending on the size and scope of the rebranding project.

Solution

After launch, the work is not over, however. We still need to be sure the project is truly a solution to the challenge we set out to solve. To do that, we find the best metrics to gauge the success of the project, not only right now at the client’s current scale but in the future as the client grows as well.

Once we have tested our creative and solutions, we modify until we hit the right conversion, Cost Per Lead (CPL) and Cost Per Acquisition (CPA) for the specific project. Experimenting and adjusting post-launch until you have the answer is essential. No rebranding project should be assessed with the same metrics you have used before just because they worked on previous projects. You need to find the right one for the individual brand and project. Just as every brand is unique, so is every project.

This adaptability needs to continue as your company grows, as well. Continuing to find new solutions as your company grows is key. Ideally, your rebranding project will foster continued company growth, and your solutions and metrics used to gauge success might need to adapt and grow along with it.

Marketing Strategies

Developing successful brands by creating detailed and impactful solutions that reflect the visual soul of your business.

A successful rebrand does not look the same for every company or project. Depending on your specific industry, client base, size, goals, or countless other factors, there are a wide variety of marketing strategies that might be important for you to be truly successful. That is why it is important to understand the entire spectrum of marketing strategies and how they play into your rebranding efforts.

rebranding marketing strategies

At Jacob Tyler, we categorize these strategies into a few distinct categories: Insight & Research, Visual Communications, User Experience, and Design & Development. Let’s take a look at these categories, how they play into your rebranding efforts and the specific strategies that make up each category.

Insight & Research

Successful rebranding requires thoughtful, disciplined, and creative strategies to move them forward. Our extensive analytical and strategic methodologies provide a strong foundation to build a unique brand experience that will drive results for your business.

Insight & Research Services:

  • Brand Architecture
  • Brand Standards Guide
  • Focus Groups
  • Positioning
  • Brand Audit
  • Brand Tone + Voice
  • Messaging
  • Style Guide Design
  • Brand + Product Naming
  • Competitive Analysis
  • Market Research
  • Technical Audit

Visual Communications

Visual communication is paramount to your brand’s success. Be it logos, signage, packaging or digital displays, We craft eye-catching designs across all mediums that engage, excite and ensure your brand’s message is communicated with a single glance.

planck before and after logo by jacob tyler planck before and after logo by jacob tyler[/caption]

Visual Communications Services:

  • Logos + Corporate
  • Identity
  • Environmental Graphics
  • Packaging Systems
  • Marketing Campaigns
  • Printed Collateral
  • Tradeshow Booths
  • Annual Reports
  • Outdoor Advertising
  • Advertising Campaigns
  • Direct Marketing
  • Media Planning
  • Content Writing + Editing
  • Photography Direction
  • Public Relations Services

User Experience

Technology is constantly evolving, and your brand must evolve with it to remain successful. We ensure that your brand anticipates what’s next and remains relevant. We monitor your digital presence and implement a flawless user experience that increases engagement with every click, tap or swipe.

User Experience Services:

  • Wireframes
  • User Interface
  • Site Architecture
  • User Flows
  • User Testing
  • Statistics Analytics
  • Prototyping
  • Customer Journey
  • Information Architecture
  • Content Strategy

Design & Development

With a mobile-first mentality for the front-end and a flawless CMS on the back-end, our award-winning websites put our customers first. We create intuitive, simple, and engaging experiences for all users, on any screen size—and from any device.

Design & Development Services:

  • Web Design
  • Online Marketing
  • Email Marketing
  • SEO
  • Responsive Development
  • CMS
  • Online Advertising
  • eCommerce
  • Mobile Apps
  • Video Direction

Website Management

Stay true to your brand’s story.

The website is quite often a consumer’s (or business’s) first impression of your brand. This is where you have 3 seconds to pull the visitor in with an effective message or brand story. It is a make it or break it moment in many ways because if a user leaves, a very small percent ever return. Thus, it ends up in a loss of sales and brand equity.

tghe role of website management in rebranding


“It is extremely important that brands stay true to their story and continually evolve online to create and deliver messages that resonate to their audience.”

-Les Kollegian, CEO & Chief Creative Officer

Successful Trends

Harnessing trends that are sound and the right direction for our clients.

Harnessing trends can be monumental toward effectively rebranding your company. But how do you know which trends are worth jumping on and which ones are just a flash in the pan? Even once you’re sure a trend is a successful one, how do you use it to your advantage without the whole thing seeming forced?

In Touch With the Right Trends

These are questions that brands will likely struggle with for the rest of time, especially in our world where social media is ubiquitous and more and more importance is placed on how viral something is or what’s trending right in that moment.

However, not all trends are worth the effort, and this is something especially vital for brands undergoing the rebranding process. After all, few things can instantly make a brand seem more out of touch than unsuccessfully trying to jump onto a current trend.

There’s nothing less cool than obviously trying to look cool. Even worse, if you’re not careful this can even lead to serious PR headaches if you’re too eager to ride a trend without fully understanding the full context.

Flexible and Ready To Pivot

That said, successfully harnessing the right trends and technology for your brand and message can be a gamechanger for your rebrand. We are constantly keeping our eyes open and our ears to the ground to identify when it’s time to shift and try something new, and when it’s better to wait and see or hold off entirely. This flexibility combined with our team’s vast experience and expertise makes us the perfect partner.


“We look at trends and technology with an open mind, and we are always ready to pivot if it makes sense for the client and we believe it will create positive brand equity and increase sales.

With that said, we are not the people that line up for the new phone at the Apple store. We like to make sure the platforms and specific trends in any marketing capacity are sound and the right direction for our clients.”

-Les Kollegian, CEO & Chief Creative Officer

Avoiding Common Pitfalls

Experience makes all the difference.

Communication is Key.

The biggest common pitfall lies in communication with any agency. This is both external and internal. We use a collaborative project management software tool that helps us maintain great communication with our clients globally and keeps a record of conversations. We are painstakingly over communicative and that always creates better experiences.

Attention to Detail From Top to Bottom

The second biggest pitfall is that the big agencies have the Creative Director go to meetings (usually with 15+ years experience) to engage and close contracts. After the deal is signed, the project is handed off to juniors to work on the project. This is a great way to get the most profit, but also a recipe for disaster. We can tell you from experience– which is why we don’t do it.

Keeping Everyone on the Same Page

Here at Jacob Tyler, we have learned from our experiences and mistakes, and use that knowledge to avoid these common pitfalls that brands and agencies fall into during the rebranding process. Simply put, if you want to successfully rebrand, there needs to be great communication and attention to detail from the very top all the way down—between people within your company, at the agency you have hired, and the two sides working together. Everyone needs to be on the same page.

“We have people on our team with over 25 years experience (including me). It makes a difference.”

-Les Kollegian, CEO & Chief Creative Officer

Budget Forecasting

Doing whatever it takes to make sure the client has a great experience and make a return on their investment.

We will do whatever it takes to make sure the client has a great experience and make a return on their investment with us. We aren’t designing for designers or to get awards, but we are designing for the business. Our creative has to work.

Our client’s success is always the number one priority. This attitude drives us to find the right strategy for the client’s budget. We leave our egos at home and, instead, find the right solution. It doesn’t have to be flashy, it just has to be correct.


“From a marketing perspective, if I need to hire a guy to spin an arrow outside of the business, it sounds cheesy and ridiculous. But if it increases the daily revenue of that location 60%, is it worth it? I think so. I guess we won’t win any innovation awards for that specific tactical execution, but we don’t care.”

-Les Kollegian, CEO & Chief Creative Officer

Scalability

Always looking toward the future in order to build the right campaign—one that is solid, engaging, and will stand the test of time.

Everything we do from a marketing and creative execution standpoint always start with us thinking of scale. We spend a lot of time thinking about the future in order to build the right campaign. We don’t just want your rebranding efforts to be successful right now; we want them to be successful for years to come. As your company grows, we want our efforts to grow along with you.

scalability of rebranding

By the same token, we don’t want anything we do to feel dated after just a couple years, and neither should you. This is why we don’t chase concepts that are trendy just for the sake of doing so. We look at concepts that have stood the test of time and apply them to everything we do. We want to help you rebrand in a way that works today, next year, five years from now, and beyond.


“We don’t want our marketing to be “trendy”, we want it to be solid and engaging and, much like a song from AC/DC, stand the test of time.”

-Les Kollegian, CEO & Chief Creative Officer

Branding Guidelines

Consistent and Unique.

Successfully rebranding a company does not only require high-level creative product across multiple processes. It also requires a strategy and a set of cohesive principles. This is where branding guidelines come into play. The right branding guidelines are fundamental not only for rebranding, but for all future brand growth, scalability, marketing strategy, and brand success as well!

rebranding guidelines

The best brand guidelines go beyond a simple set of rules. They are more than color palettes or font choice. They are integral building blocks to a brand’s very identity. They create a full brand experience that customers, clients, and the public at large engage with before, during, and after their direct interaction with the company itself.

Case Studies

We win as a team or we don’t win at all.

Here at Jacob Tyler, we are incredibly proud of the work we do helping our clients successfully rebrand, and we aren’t afraid to show it off. After all, we can talk about our work all we want, but we think it’s better to just let it speak for itself.

rebranding case studies

San Diego YMCA | Invigorating an Online Community

See the full case study.

How Rebranding Can Improve ROI | A Case Study

“When we were chosen to redesign the San Diego YMCA online, we were thrilled for such an amazing and important opportunity. The San Diego County YMCA needed an efficient way to engage its growing and increasingly diverse audience – including online purchasing. We answered the call, building an intuitive cyber experience and eCommerce presence for the YMCA’s 17 San Diego County locations.”

Open for Business

Launching an online store is exciting. Launching 17 online stores simultaneously is downright thrilling. We pulled it off, and the results were eye-opening with online sales doubling almost immediately.

Design Without Boundaries

In the digital age, engaging with customers requires being where – and when – they are. Our device-agnostic design created a seamless online experience across all devices from mobile to desktop that made it simple for the YMCA to stay connected to its members 24/7.

CarnoSyn

See the full case study.

Bigger, Faster, Stronger

CarnoSyn®, a patented beta-alanine supplement that helps athletes reach peak performance, has been a crucial ingredient in sports nutrition formulas for years – but it had never been marketed as a product. The brand’s parent company NAI tapped Jacob Tyler to introduce CarnoSyn® to the world.

Digital Approach

Jacob Tyler serves as an integrated design and marketing partner, working closely with the CarnoSyn® team. Together, we produced multiple digital campaigns that included website landing pages, message development, video production, media buying strategies, and a robust social media campaign. Each campaign was focused on educating the fitness enthusiast and athlete audience on the benefits, uses and proper dosing of CarnoSyn®, and generating leads for retailers that sell the product as part of their sports nutrition formulas. The campaigns were wildly successful, making CarnoSyn® a known name in the fitness world.

Lead Generation

We created landing pages optimized to generate leads and position CarnoSyn® as a leader in the industry.

Advertising and Social Media

With Jacob Tyler’s social, mobile, and web advertising, the initial campaign generated over 39,000,000 ad impressions with an average Click-through rate above 0.60% and an average cost per click of $.19 in phase one. Two more campaigns are currently in motion.

The Gains

71%

Increased average website visits per day from 90 to 2,200 visits per day with 71% of traffic being first-time visits to CarnoSyn.com.

32%

Generated over 1,280,000 video views of educational content with an average View Through Rate of 32% (Average TrueView VTR are between 5% to 10%).

50%

Improved View through rate of TrueView to 50%+ which lowered Cost per View down to an average between $.03 -$.04.

The Importance of Choosing an Agency

We don’t just want to be your agency. We want to be part of your team.

Before going through the rebranding process, one of the most important steps you need to take is choosing an agency to partner with. This is vital to the process for a variety of reasons. Choosing the right agency to partner with is a relationship that not only steers the entire rebranding process, for better or worse, but can make all the difference between success or frustration.

This is not a place where you want to make a bad choice of trusting the wrong person. It would be similar to building a house without a floor plan.

The agency should be experienced. Not just in the specific business vertical, but in general. Everyone at Jacob Tyler, from full-time employees, to freelancers, and vendors, have 10+ years of experience as a requirement. This ensures not only the best strategic thinking for our clients but also a great experience.


“We pay more for the staff, our clients pay a little more for the work, but the outcomes are worth it.”

-Les Kollegian, CEO & Chief Creative Officer of Jacob Tyler

Don’t Just Take It From Us

Listen, we’re proud of our work at Jacob Tyler, and we aren’t afraid to say so. We understand, though, that compliments mean more when they come from someone else. Fortunately, we have a track record to back up what we have to say about our work!

Clutch, a leading platform for unbiased reviews of B2B service providers, lists Jacob Tyler not only as one of the top branding agencies in San Diego, but among the best branding agencies in the nation as well! We take this as a huge honor and are proud to be included on this list by Clutch, especially considering the process they use.


“We really respect the vetting process Clutch requires for authentic reviews and it saves a lot of time for our clients who don’t always have the time to get on the phone with our prospects.”

-Les Kollegian, CEO & Chief Creative Officer of Jacob Tyler

So don’t just take it from us. Here’s what people we have worked with have to say about their experience partnering with Jacob Tyler for their rebranding efforts.


“Before we engaged Jacob Tyler, our image had undergone so many revisions that the brand became diluted. Jacob Tyler helped us create a uniform brand identity that our company can rally behind. A few subtle changes by Jacob Tyler have boosted team morale and cooperation dramatically. We’re now proud to put the company name on the side of our office building.”

-Brendan Smith, CEO of Motive Interactive

“Jacob Tyler’s rebrand has contributed to a significant growth in business year over year.”

-Erik Mueller, President & CEO of Grasp Technologies, Inc.

“I was very impressed with their level of creativity and communication. I don’t have very much technical experience, so Jacob Tyler effectively discussed the project on my level, which I really appreciated. Additionally, they were extremely receptive to feedback and made changes with minimal pushback. The added layer of visibility we get from our website has generated an estimated $4 million in top-line revenue for our company.”

-G.A. Bartick, President & COO of R3 Consultants

 

We promise we didn’t just cherry-pick the reviews we wanted you to see. We invite you to go take a look at the rest of them over on our Clutch profile and see what our clients think of our work for yourself.

How Leading Branding Agencies Create a Consistent Brand Identity – Plus, The Top 25 Branding Agencies, According to DesignRush

NEW YORK (PRWEB) FEBRUARY 21, 2019

A consistent brand presentation across all platforms can increase revenue by up to 23 percent.

However, a brand has many visual and emotional components. Therefore, crafting a consistent identity can be difficult for businesses.

DesignRush.com, a B2B marketplace connecting brands with agencies, discovered how the best branding and rebranding agencies build unified brand identities across many channels. These strategies help growing companies capture consumers, increase awareness and recognition, and ultimately improve revenue.

The top 5 ways that branding agencies create a successful brand identity are:

1. Create A Brand Strategy

About one-third of consumers have a specific brand in mind when they begin shopping.

By creating a brand strategy before beginning the actual branding process, experts can pinpoint valuable audiences and ensure that the brand becomes recognizable and trustworthy to them. This will empower consumers to have that brand in mind when they set out to make a purchase.

Building a brand strategy includes tasks such as:

  • Conducting market research
  • Defining the target demographic
  • Determining goals
  • Writing the mission and core values of the brand
  • Creating a brand book that outlines brand guidelines
  • And more!

2. Design A Logo

Studies show that color improves brand recognition by up to 80 percent – and when coupled with a strategic logo, this visual moniker can be the key to brand visibility.

Thus, branding agencies often design a logo that aesthetically embodies a brand’s products, services, mission and values early on in the branding process. Although a logo is not the only branding element, it is often the most highly-recognized.

Successful logos have a few key design qualities. They are often:

  • Simple and scalable
  • Modern yet timeless
  • Responsive for all digital screen sizes
  • Memorable and have strong brand relevance

3. Name The Brand, Products & Services

Although brains process visuals up to 60,000 times faster than words, every brand, product and service needs to be named in accordance with the overarching brand identity.

Successful brand or product names should be:

  • Short or simple
  • Related to the key mission of the brand
  • Easy to pronounce

4. Brand The Website

Strong branding on multiple platforms can improve brand visibility by up to 4 times – but a website is perhaps the most important platform.

The best branding agencies take the time to properly brand professional websites. Well-branded sites typically have:

  • The logo in the top-left corner of all web pages, which leads back to the homepage
  • Large, easily readable font
  • A consistent color scheme that matches other visual collateral
  • Intuitive navigation
  • Strategic landing pages that match brand goals
  • And more!

5. Roll Out The Identity On Other Platforms

There are a near-infinite number of digital platforms and interfaces that businesses must brand in order to properly present themselves to their target audience.

Therefore, they must also roll out the brand on other channels, including:

  • Social media
  • Marketing campaigns
  • Graphic and print designs
  • Packaging designs
  • Email newsletters
  • Video marketing campaigns and commercials
  • Advertisements
  • And more!

“Branding is perhaps the most important thing a growing business could do to achieve long-term success,” says DesignRush Founder and Executive Director Gabriel Shaoolian. “You never know where consumers may see your brand or what emotional connections they could develop and when. Therefore, brands need to take the time to build a truly unified persona for their brand and distribute that on each and every possible medium.”

DesignRush’s Agency Listing section features the top local and global branding companies. Some of the top branding agencies from around the world include:

1. Art Fresh Inc.

Art Fresh is an award-winning full-service branding studio, focusing on marketing strategy, brand design, marketing communications, building brands and managing them effectively. They provide premium-quality creative design that includes logo design and corporate identity, print advertisements, label and packaging design, brochure design, responsive web design, and various other promotional services to help businesses capture a strong position in the market.

Visit Art Fresh online at https://www.art-fresh.ca/

2. Baldwin&

Baldwin& is a full-service e-commerce agency with offices in Ghent, Belgium, and Cluj-Napoca, Romania. Brands that are looking for a professional partner to help them develop, design and promote their webshop can tell Baldwin& what they’re after and the agency will make it happen, from A to Z.

Visit Baldwin& online at: http://www.baldwinand.com/

3. Brands to life

Brands to life® is a Melbourne-based branding agency working with local, national and international brands. Their branding, advertising, and digital thinking have launched brands, intensified engagement, gotten more bums on seats, achieved more clicks and bigger donations, increased awareness and boosted sales. They breathe new life into brands to create, refresh or re-position them. Brands to life finds simple truths and creates authentic brand stories and unique, memorable identities.

Visit Brands to life online at: https://www.brandstolife.com.au/

4. Bulldog Studio

Bulldog Studio has a team of graphic designers that develops print projects, branding and packaging projects. Their added value is tangible because they have direct feedback from their clients throughout every step of the process.

Visit Bulldog Studio online at: http://bulldogstudio.es/

5. Catchword

Catchword is a dedicated brand name development firm that has been them industry-leading product, service and company names since 1998. Clients hire and rehire Catchword because they view naming not just as a creative exercise but as a critical component of brand value. Sure, they come up with cool names (some would say super cool), but not before Catchword has a profound understanding of each client’s business and branding objectives.

Visit Catchword online at: https://catchwordbranding.com/

6. Cleverbird Creative

Cleverbird Creative is an 85+ time award-winning web design and digital branding firm based in Chicago. They create beautiful and effective websites for startups, Fortune 500 companies – and everyone in between. Cleverbird Creative marries performance and beauty, with most of their sites not only winning design awards but also seeing an increase in sales, leads, and traffic by an average of 450 percent.

Visit Cleverbird Creative online at: http://cleverbirds.com/

7. ElephantMark

ElephantMark is a full-service website design and branding agency located in Lakewood Ranch, Florida. They build brands from the ground up by creating unique brand experiences and brand strategies. ElephantMark crafts unique brand strategies and helps small and large businesses alike to reach new audiences. A typical scope of work could include a brand audit, brand naming, brand identity design, a brand strategy manual, a website, signage design, advertising campaigns, and more.

Visit ElephantMark online at: https://www.elephantmark.com/

8. Erretres, The Strategic Design Company

Erretres, The Strategic Design Company, is a branding and digital consultancy firm based in Madrid and working internationally in Europe, America, and Asia. Their work is characterized by human-centered and technology-infused design solutions, as well as business innovation and strategy. They are specialists in the simplification of complex problems in order to create identities which bring value to brands and end users. Erretres teams up with their clients at all stages of the process, offering methods and solutions tailored to the particular needs of each project. They are unique, offering both branding and digital international expertise.

Visit Erretre, The Strategic Design Company, online at:  http://www.erretres.com/

9. GKV

GKV is celebrating over 35 years of creating advertising, direct marketing, branding, digital and social media campaigns on behalf of their clients. GKV’s success is rooted in their ability to create and execute breakthrough strategies for companies and organizations that are out-spent in their categories. GKV and its clients succeed by challenging the category status quo. On the clients’ behalf, they have created advertising initiatives that have succeeded consistently in the marketplace and in industry award competitions by demonstrating thought leadership, emotional power, and confidence.

Visit GKV online at: https://gkv.com/

10. Jacob Tyler Brand & Digital Agency

Jacob Tyler Brand & Digital Agency is an integrated brand experience agency. They deliver creative experiences and marketing strategies that amplify each brand’s reach, breed customer loyalty, and drive business growth. Everyone thinks they are innovative. Everyone thinks they offer solutions. But Jacob Tyler Brand & Digital Agency helps brands to kick clichés to the curb and focus on exactly what they want to solve for their specific audience — and after over 18 years in business, they’re really great at it.

Visit Jacob Tyler Brand & Digital Agency online at: https://www.jacobtyler.com/

11. KRV Guru

KRV Guru is comprised of a young, energetic, creative and passionate “MARTECH” team who loves what they do and – most importantly – who they work for: Brands. They are known as passionate and crazy marketers in search of innovation. KRV Guru believes that “Marketing is Mathematics” and that they know the right formula to get an answer.

Visit KRV Guru online at: https://www.krvguru.com/

12. Launch Digital

Launch Digital is a creative design and marketing agency working with clients of all sizes and in all sectors. They understand that every brand and project has different values and audiences. Launch Digital has a very powerful in-house creative team with young, fresh designers led by strong marketing directors and management. Their talent and experience produce creativity that is capable of delivering impressive design work for all business types. Launch Digital looks at all of their client’s entire marketing efforts, suggesting amendments and implementing changes with the goal of growing brands, products, services, and market share to give a great return on investment and ultimately increase profit for their clients.

Visit Launch Digital online at: https://www.launchscotland.com/

13. Massive Media Inc.

Massive Media is a branding and experience design agency for companies with ambition. They partner with solution-focused organizations to achieve clarity, effective messaging and the technologies needed to thrive in the wild. Whether the end product is a revised brand, a digital advertising campaign or a new website, Massive Media’s approach centers on deep cultural insights, clear strategic direction and the power of human expression.

Visit Massive Media online at: https://engagemassive.com/

14. MESH

MESH exists to create connections and loyalty to brands. They are an independent award-winning creative and strategic agency with over 15 years of success. MESH works with clients ranging from Fortune 500 companies to startups, all of whom are ready to grow and transform their brand. MESH has proven expertise in brand building, strategic account leadership, advertising, creative services, public relations, and traditional and digital media. MESH has provided professional and creative solutions to clients in a wide variety of industries, including Visit Baton Rouge, Louisiana Workers’ Compensation Corporation, Mississippi Aquarium, and more.

Visit MESH online at: https://www.meshbr.com/

15. Milestone Creative Ltd.

Milestone is an independent creative agency that builds close, long-term relationships with clients to grow stronger brands. They believe in the benefits of applying creativity to business. It’s why Milestone started back in 1995 and it continues to be their driving force. From ownable branding to using digital channels more effectively, it’s the creative spark that makes strategy come alive. They develop compelling propositions, competitive positioning, and memorable creatives to help brands make a deeper, lasting connection with customers. Milestone Creative enjoys working with a broad base of clients from both the B2B and B2C sectors. They can provide strategic brand consultancy, integrated marketing campaigns, packaging design, and more.

Visit Milestone Creative online at: https://www.milestonecreative.co.uk/

16. Murmur Creative

Murmur Creative is branding, packaging, and web agency that specializes in the food and beverage industries. Murmur’s goal is always to elevate the businesses and organizations they work with and enrich communities through their work and their relationships. Murmur Creative loves working with like-minded organizations that believe in a holistic approach to branding and design. They are strategists. They are partners. And they are dreamers.

Visit Murmur Creative online at: https://murmurcreative.com/

17. Namestorm

Namestorm has been in the market of business naming consulting since 2005. They have advised startups, medium-sized companies, and well-known companies on their name search and helped them create or find their desired name. Namestorm specializes in naming. This means that they do not offer a wide range of services but are exclusively devoted to professional naming. However, they do branch out. For example, they founded NameRobot, a portal with many unique tools for do-it-yourself naming. With more innovations and cooperations in the field of naming, they continue to strengthen their leading position in their area of expertise.

Visit Namestorm online at: https://www.techliance.com/

18. Nuu

Nuu is a hub for strategy, design, and innovation. Their people lead the charge — a team of strategic thinkers who conceptualize and create in combinations of design, code, culture and unique brand stories. Each of their clients has something to share. Nuu finds it and gives them what they need to tell the world.

Visit Nuu online at: https://nuu.co/

19. Percept Brand Design

Percept is a design agency in Sydney. They specialize in branding, packaging design, print communications, advertising, website, and digital design.

Visit Percept Brand Design online at: http://percept.com.au/

20. Slice Design

Based in London, UK, Slice Design is a branding and packaging design agency that has helped consumer brands grow and get noticed since 2004. They like to think of themselves as a challenger to the larger agencies. As the name suggests, Slice Design cuts through jargon with their flexible, no-nonsense approach and down-to-earth attitude. From their studio in London, Slice Design works for clients around the world, including big household names and small startups, challengers and leaders. Whether a big brand re-design or simple packaging update, Slice Design is proud to remain flexible, refreshingly honest and wholly independent.

Visit Slice Design online at: http://www.slicedesign.co.uk/

21. South Made

As digital marketing evolves, so does South Made. What started as a boutique web design firm has grown into the one-stop shop that is now South Made Marketing. Collectively, they have a background in business management, web design, graphic design, photography, creative writing, social media, sales and marketing. South Made builds brands digitally through marketing, web design, graphic design, branding, strategy, social media, SEO, pay-per-click advertising, videography, photography, consulting, and more.

Visit South Made online at: https://southmade.com/

22. Startling Brands

Startling Brands is an agency full of branding and marketing specialists that work globally with industry-leading, innovative, purposeful companies and institutions. They provide a full range of integrated strategy, brand consulting, creative, marketing and strategy development services to help their clients to create, grow and manage their brands.

Visit Startling Brands online at: http://www.startlingbrands.com/

23. Streng Agency

Streng Agency is not a typical advertising agency. For that matter, Streng is not a typical business. This is due in part to their approach to solving everyday problems as creatively as possible. That includes every decision they make. Streng Agency is contemporary and state-of-the-art in its office space as well as their approach to work. They have made it their ongoing practice to not only hire the best creative professionals that ensure experienced leadership but also individuals that are driven by finding new, provocative ways to change markets. Streng has been providing award-winning customer-generating marketing for over 30 years. During that time, they have developed a wide range of capabilities, specializing in advertising and marketing, strategy, branding, design, web development, digital marketing, and a totally integrated approach to all of these services and marketing tactics under one roof.

Visit Streng Agency online at: https://strengagency.com/

24. Tridimage

Tridimage is a leading 3D branding, graphic design and structural packaging agency in Latin America. Tridimage has creative headquarters in Buenos Aires and has account managers in Mexico, Ecuador, and Guatemala. Tridimage’s reputation attracts the attention of both established and emerging companies operating in Latin America, the U.S., and Europe. Tridimage has worked in more than 30 countries in the world, carrying out more than 7000 projects. Tridimage’s designs have won six Pentawards, three Vertex Awards, and even more accolades.

Visit Tridimage online at: https://www.tridimage.com/

25. Wegacha

Wegacha adheres to the saying “We get it.” They understand that many brands and businesses have imaginations that run wild. And they know that a good business takes time to grow. Luckily, Wegacha is ready to help brands build great things. They are thinkers, dreamers, doers, storytellers and hackers with a cause that will guide clients through this new journey into the digital world.

Visit Wegacha online at: https://wegacha.com/

Brands can view the best branding firms by rates, expertise, experience, case studies, reviews and more on DesignRush. Users can easily filter to compare branding agencies and find the top branding experts to position their business for long-term success.

About DesignRush: DesignRush.com is B2B marketplace connecting brands with agencies.

DesignRush features the top agencies around the world, including the best Branding Companies, Digital Agencies, Logo Design, Digital Marketing, Website Design, eCommerce Web Design Companies, and more.

San Diego Branding Agency by Jacob Tyler

Bistalk Radio Interview on ESPN 1700 with Les Kollegian and Richard Truss

Les Kollegian and Richard Truss interviewed by Bob Ryan on ESPN 1700 and had a fun and insightful conversation on small business and branding. Check out the podcast below to listen to the whole show.

Emotional Spending: Why Experience Trumps Product

There’s a common saying among marketers and copywriters: “Sell the benefits, not the features.” In essence, this means that consumers are more interested in what the result of your product or service will have on their experience as a consumer than how the product works or what it’s made of. People who purchase facial cream are more interested in eliminating wrinkles than knowing the cream contains vitamins A, D and E. As much as we human beings like to think we operate strictly on logic when choosing products and services, there is an undeniable emotional component to our actions (why do you think Mr. Spock was always so perplexed at Kirk’s decisions?) These truths are mostly self-evident, but the allure of experience can be much stronger than we might anticipate – and brands should keep experience at top of mind when crafting a marketing plan.

In their book Happy Money, psychology professor Elizabeth Dunn and marketing professor Michael Norton explore the “science of happier spending” through research and vignettes demonstrating spending habits that often defy what most would consider “logical” financial choices. In one example, young married couple Marcia and John, both nuclear engineers, shared a dream of being astronauts. When they first heard about Virgin Galactic’s $200,000, six-minute flight to space, the couple agreed to save enough in retirement to take the flight. A few years later, John died unexpectedly. When Marcia received the money from John’s life insurance policy, she decided to spend it on a ticket for the flight – which doesn’t yet technically exist. Illogical? Maybe, but Marcia felt it was more important to honor her husband’s memory, and in some way, share the experience with him. Maybe she would have been better off shoring up her financial future. But that’s the purchasing power of emotion.

This type of choice, however, doesn’t always win the day. Dunn and Norton offer another example of children at the restaurant/fun emporium Chuck E. Cheese. At birthday parties, children are given a set amount of tokens which they can choose to use on experiential games – like laser tag – or cash those tokens in for tickets, which can be redeemed for prizes like plastic frogs and teddy bears. More often than not – according to Dunn and Norton’s anecdotes – the children prefer the instant gratification of the tickets and corresponding prizes. These results though, still speak to the power of prioritizing experience when spending. The children didn’t choose the tickets because of the perceived value prize, but for the way it made them feel at the moment of purchase.

Human emotion is a powerful thing. We’re all looking for experiences that elicit positive feelings – be it a lifetime of memories earned from a backpacking trip through china, a feeling of trust from an auto mechanic, or a swelling of pride from owning the latest greatest tech gadget.

Brands must combine a valuable experience with their product to compete in a world of choices. They must identify not only who their audience is, but what drives their decisions in order to create a successful brand experience that keeps customers emotionally fulfilled – and coming back for more.

Want to learn more about driving buying behaviors? Fill out the form to the right, let’s talk.

Consider the Right Color for Your Brand

At Jacob Tyler, we are responsible for building brands. In the beginning, we take a lot of time to research and determine our client’s brand story, position, values, differentiation, identity, and you guessed it… colors. If you’ve recently started a new company, created a new product or are rebranding an existing entity, chances are you’ve been thinking a lot about what your new or invigorated brand will look like – and what it will feel like. Depending on your situation, naming and other brand components may come first, but the color of your brand is never far behind.

When deciding on colors for your logo, there are a few things to consider:

Consider The Psychology of Color: There have been extensive studies on the effect of the human subconscious – and even more written about how brands can utilize color to attract customers and drive consumer decision-making. Though not an exact science, there is certainly validity to the effect of color on mood and emotion. “Color Theory” has been around since the days of da Vinci. It’s why interior designers favor certain hues (“warm” and “cool” colors) for certain living spaces.

In a very general sense, certain colors are thought to portray certain virtues – yellow for optimism and warmth; orange for cheerfulness and confidence (also used subliminally to make people hungry); red for excitement, energy and boldness; green for growth and tranquility; purple for wisdom and creativity; blue for trust and stability; white for innocence and godliness; and black for elegance and power. Think about how you experience color in your own life. When you are surrounded by a certain color, how do you feel? At Jacob Tyler, our offices are awash in red. You can feel the energy and intensity right away. It’s a great color for a creative space – but probably wouldn’t work too well for a relaxing day spa.

Obviously, there is some validity to the psychology of color. I’m not a doctor or psychologist by any means, but in my opinion… OUR opinions of color are formed by individual experience, exposure, and preference. Thus I feel color favors nurture over nature. I will admit that creating a brand color scheme based on color psychology is a good baseline, but it shouldn’t be your only consideration.

Consider Your Audience: Before choosing your brand’s color scheme, you must define you brand’s audience. Who are they? What are their preferences? What are they looking for, and how will they find it in your brand? You might boast the most “creative” financial investment products in the industry, but your audience most likely prefers the byproduct of that creativity – stability. In this case, you’re better off choosing a blue or green as opposed to a “creative” purple or red.

Consider Your Product: In some cases, you may be selling a product that is widely known to be a certain color – like a basketball. In this case, you may not want to brand everything lime green. When it comes to color, sometimes the product speaks for itself and inate color association from you customers is important.

Consider Your Competition: What are others in your industry doing? Is there a successful standard that you should stay within? Can you potentially differentiate yourself by going way outside of the mainstream, or would that be self-defeating?

There are certainly cases where thinking too far “outside the box” would be detrimental to your brand. But there are also examples of industries where wildly different brands successfully offer similar services. Take the car service industry, particularly Uber and Lyft. Both offer a similar service – rides on demand through mobile apps – but have wildly different brands. Uber has a sleek black and silver logo and offers black and silver cars. Lyft’s logo is pink, and each Lyft car has a giant pink mustache on its grill. Both have significant shares of the same market but each brand is very different from tone, to goals, to mission.

Consider Mixing it Up: There’s no rule that says you have to use only one or two colors for your brand. Of course, using multiple colors is the exception and not the rule, but there are instances in which multiple colors make sense – and make a bigger impact than a traditional two-color scheme. There are also very good reasons to have different color palettes.

In 2014, Jacob Tyler rebranded and designed the San Diego International Airport’s new website, www.san.org, featuring nearly the entire color spectrum. This is NOT something we usually do, but the use of these colors were strategically developed to match the airport’s brick and mortar color scheme, which uses those colors to guide travelers through the airport by topic – red/orange for flight information, orange/yellow for dining and shopping, green/blue for parking and transportation, and purple for public and travel information. The website is part of the airport’s ecosystem, creating a four-dimensional experience for the traveler. The site is a good example of how using non-traditional color schemes can be effective for certain unique brands.

Consider the Whole: Great brands are greater than the sum of their parts. Great brands are an experience. Brand colors should be carefully selected to communicate this experience to your defined audience and achieve your branding goals.

If you’re obsessed with color and learning more, or you are a design professional looking to create color palettes for your project, a really simple site to use for a crash course is Canva. Their “Colors Design Wiki” teaches you everything you need to know about colors, their meanings, and the many color combinations that will hopefully give inspiration to your next design. For more information, you can visit https://www.canva.com/colors/ or if you want to talk to me… you know how to find me.

Marketing vs Branding: Key Differences Explained

Marketing vs Branding: Understanding the Differences

In today’s fast-paced business world, “marketing vs branding” is a topic that often sparks debate. Both are crucial for growth, but they play different roles in reaching your business goals. Whether you’re a startup trying to make an impact or an established company refreshing your approach, knowing the difference between marketing and branding is key to building a strong, lasting presence in your industry.

What Is Branding? Defining Your Foundation

Branding is the strategic process of shaping your company’s identity, values, and how your audience perceives you. It’s more than just a logo or color scheme—branding includes your mission, voice, visual style, and the emotional connection you build with customers.

 

A strong brand answers important questions:

– Who are you as a business?

– What do you stand for?

– Why should customers choose you over competitors?

 

Today, branding means creating a consistent, authentic experience across every touchpoint—from your website and social media to customer service and product design. Effective branding builds trust, loyalty, and long-term differentiation in a crowded market.

 

Key elements of branding:

– Brand Name, Logo, and Visual Identity

– Core Values and Brand Promise

– Brand Voice and Messaging

– Customer Experience and Reputation

What Is Marketing? Driving Growth and Awareness

Marketing covers the tactical actions and campaigns that promote your products or services and encourage your target audience to act. It involves understanding customer needs, communicating value, and generating demand through channels like digital ads, content marketing, email, social media, and more.

 

Unlike branding, which is a long-term investment, marketing is often campaign-focused and measurable, aiming for immediate results—whether that’s leads, sales, or website visits. Still, the best marketing strategies always start with a clear, authentic brand.

 

Key aspects of marketing:

– Market Research and Audience Segmentation

– Campaign Planning and Execution

– Digital Marketing: SEO, PPC, Social Media, Email

– Performance Measurement and Analytics

Marketing vs Branding: How They Work Together

Marketing and branding are different but closely connected. Your brand is the “why” and “who” behind your business, while marketing is the “how” and “where” you share your message. Without a strong brand, marketing campaigns can feel scattered and ineffective. Without marketing, even the best brand can go unnoticed.

 

Key differences and connections:

– Branding focuses on long-term positioning; marketing delivers short-term results.

– Branding builds loyalty and reputation; marketing drives visibility and conversions.

– Successful businesses align every marketing effort with their core brand strategy for maximum impact and return.

Branding or Marketing First? A Strategic Perspective

At any stage, investing in branding should come before launching major marketing campaigns. Defining your brand identity ensures every marketing touchpoint—from ads to emails—offers a consistent, memorable experience that connects with your ideal customers. Companies that prioritize branding gain a competitive edge, build trust, and create loyal advocates.

Current Trends in Marketing and Branding (2025)

Staying ahead in “marketing vs branding” means adapting to trends that shape consumer behavior and technology. Key trends include:

– Personalization: Brands use data to tailor experiences and marketing messages to individual customers.

– Purpose-Driven Branding: Consumers prefer brands that stand for something meaningful beyond profits.

– Omnichannel Consistency: Delivering a seamless brand experience across all platforms is essential for credibility and engagement.

– AI and Automation: Advanced tools enable more efficient, data-driven marketing while freeing resources to focus on creative branding.

Choosing a Partner for Branding and Marketing Success

Navigating marketing vs branding requires expertise. At Jacob Tyler, we help businesses clarify their brand, craft compelling stories, and run marketing campaigns that deliver real results. As a leading San Diego branding agency, our integrated approach ensures your brand and marketing work together, helping you reach your growth goals.

Ready to Elevate Your Brand and Marketing?

If you want to stand out and grow faster, understanding the connection between marketing vs branding is essential. Let’s talk about how Jacob Tyler can help you build a strong brand and launch marketing strategies that make a measurable difference.

Marketing by Jacob Tyler in San Diego

Jacob Tyler is dedicated to helping organizations of all sizes succeed in today’s marketing and branding landscape. Contact us to discuss your project, download our brochure, or learn how our award-winning team can help you stand out in a competitive market.

 

Marketing by Jacob Tyler in San Diego

That year-end marketing budget is worth more than you think.

money2

‘Use it or lose it’ is the mantra of many organizations when it comes to year-end budgets. If you’re in charge of the budget, it should be more than just a mantra, it should be your battle cry.

For starters, not spending allocated funds this year could mean you won’t receive those dollars next year. It’s no secret that budget planning is rooted in what departments spent the previous year to achieve their goals. To avoid being shortchanged in 2017, come up with a plan to do something your marketing team may not have tried before – a new tactic that could generate leads, drive revenue or build greater brand awareness.

You may be thinking, “Okay, cool. So, what should we do?” When considering what to spend those clams on, think in terms of the objectives you didn’t get to do this year. Some examples to kick start the ideas include the following:

  • End-of-Year email campaign – Creating an end-of-year email campaign can drum up business fast for the New Year. Consider a 3 email “drip campaign” with a landing page featuring content that addresses common consumer problems. To gain access to the content, the recipient will need to provide a name and email – giving you the contact information of a potential lead. As far as content, provide some thought leadership in your market by offering a whitepaper, video or E-book that provides value about the solving the issues your customers face. As an additional option, use the email campaign to generate buzz around a New Year special offer if your business has a product or service that could benefit customers as they start the year with fresh new purchasing or technology budgets.
  • Blog Posts – Speaking of content, investing in some fresh content for your website is an affordable and smart thing to do with year-end dollars. Hire a writer or agency that specializes in targeted content that can position your company as an industry thought leader. This is a fast, low cost option that can happen BEFORE the ball drops on 2016.
  • SEO Audit – Are the keywords on your website hitting the mark? Work with a strategic agency partner that can help your business identify keywords that are relevant to your product or service. An SEO-focused writer can make sure those SEO keyword opportunities are woven through your website in a logical, cohesive way.
  • Social Media Advertising Campaign – There’s an art to doing a social media campaign the right way. Social media advertising has grown to the point that sponsoring ads is having a powerful effect on driving awareness and conversions. Post one of your best performing offer ads and then sponsor the ad on Facebook, Instagram or Twitter depending on where your customers engage the most. Follow this up by considering an ad re-targeting strategy. Have an experienced firm set up a targeted ad campaign for people who have visited your website. Your ad will show up in their social media feeds, ensuring your product or service is always top of mind. Statistics are showing that retargeting is the most successful form of social advertising right now and social media engagement continues to grow at a voracious rate.
  • Get your info out there – Everyone’s talking about infographics. Easy to share through social media channels, on your website or in a presentation, infographics are a powerful “at-a-glance” tool for describing how your business can solve customer challenges. Find a partner or designer who is not only skilled at creating a visually appealing campaign but also developing a concept or theme for the graphic. Your customers love infographics. Trust me!

When it comes to year-end budgets, the bottom line is don’t lose it! Find new, affordable and creative ways to raise awareness, generate leads and ultimately, close deals. If you’d like to learn more about the tactics listed above or discover other ways to get the most out of your marketing budget, reach out.

We love talking about this stuff.

Marketing in San Diego | Jacob Tyler