Talk to Me Goose: The Importance of the Marketing-IT Relationship in the Digital Age

A long time ago, in an office far, far away, marketing and IT departments inhabited very different worlds. In one corner, you had the marketers – the swashbuckling, right-brained Don Draper’s and P.T. Barnum’s of the world. In the other corner, you had the IT wizards – the hermit-like, code-speaking masters of the server room. These stereotypes are just that – stereotypes, and increasingly outdated ones. The emergence of the digital age has thrust the marketer and the IT pro into a relationship of necessity – and harmony.

The digital age has, in many ways, democratized the market. Brands now have open access to potential customers. They can communicate and engage with audiences in a way not physically possible just 25 years ago. Techniques like inbound marketing – attracting customers to your brand via compelling content in blogs, videos, social media and other outlets – are proving to be incredibly effective in marketing and customer engagement. Social media is ubiquitous, and digital advertising continues to evolve to provide measurable results. The commonality across these marketing platforms? Technology.

In his pioneering 1964 work “Understanding Media: The Extensions of Man,” communication theorist Marshall McLuhan posited, “The medium is the message.” His 50-year old theory that a message and its medium are essentially a singularity has never proven truer than it does today. A message without a medium is only a thought. A medium without a message is a ghost ship.

In order to successfully market a brand in the digital age, marketing and IT departments must work in concert, combining medium with message to create effective communications that nurture brands. This doesn’t mean just checking in with each other every once in awhile to make sure all systems are operational.  Successful marketing-IT partnerships should resemble a circular loop, with communal brainstorming, continuous monitoring and feedback, and timely course corrections.

Think of the marketing – IT relationship like Maverick and Goose from the movie Top Gun. Maverick (the marketer) is the pilot, flying on his creative instincts, making gutsy (but not always smart) moves, trying to out-do the other guy. Goose (the IT pro) is the navigator. He ensures the engines and instruments are working properly. He monitors the jet’s position and makes sure that Maverick doesn’t crash into a mountain. Maverick is the artist, Goose the engineer. Without one and other, they’d both be helpless. But together? That’s when magic happens.

So get creative with your brand and make your mark. But don’t forget your navigator. Your brand will end up crashed into a mountain without him.

Marketing in San Diego | Jacob Tyler

Rebranding NASA

In the following article, Fast Company contributor Susan Karlin details NASA’s rebirth by rebranding. Just a few short years ago; America’s space program seemed in tatters. In 2011, NASA was preparing for the final flight of its Space Shuttle program to little fanfare. Despite 30 years of incredible advancements in space exploration, public interest had waned. Perhaps because the shuttle itself, once a futuristic-looking space vehicle, hadn’t changed its exterior design in 30 years and now looked less modern than every car on the roads of America. Perhaps because the Shuttle missions had become – as far as the general public was concerned – little more than a shipping operation for the International Space Station.

As NASA’s funding dwindled, new competition from the private sector – including companies like Space-X – began to command more attention. After 30 years and five Space Shuttles (two of which, Challenger and Columbia, ended in tragedy) NASA seemed like yesterday’s news. Of course, the folks at NASA weren’t sitting around in an empty warehouse, wondering what to do next. A decades-in-the-making plan to eventually send a manned space flight to Mars was taking shape, and soon, the public would start to take interest in the famed agency once again. But it wasn’t just the mission to Mars or the recent landing of a probe on an asteroid that piqued the public’s interest. NASA conducted a conscious rebranding of itself, utilizing emerging media technology – including a robust social media campaign – to connect people to the adventure of space exploration in a way never seen before.

Astronauts tweet from the International Space Station. NASA scientists sit on panels at San Diego’s own Comic-Con. The agency has even redesigned their mission control room to look more futuristic and “Sci-Fi.” NASA’s rebranding is an amazing success story, and you can read about it in-depth in Karlin’s fantastic article here.

Rebranding by Jacob Tyler