Senior Account Manager

We’re a growing brand and digital creative agency looking for a dynamite Account Manager at our San Diego office to join our high-energy team.

Position Summary:

The Senior Account Manager MUST HAVE AGENCY EXPERIENCE and will be responsible for managing multiple client accounts in a growing agency environment. Duties include serving as the clients’ primary point of contact, establishing goals and timelines for each project, providing strategic guidance to build relationships, and coordinating with internal resources to ensure all objectives are achieved on time and on budget. Jacob Tyler fosters a creative, collaborative environment and thus the Senior Account Manager will bring a flexible yet disciplined mindset to the agency.

Position Requirements:

  • 6-8 years’ experience at a creative, digital or marketing agency
  • Passion for great work and the process + strategies which drive it
  • In-depth knowledge of digital marketing and brand identity
  • Track record of successful web development projects
  • Reverence of multitasking as an art form
  • Clear, concise, direct communication style
  • History of client growth and profitability
  • Strength in building relationships across clients, internal team and external vendors
  • Vested interest in growing an agency and contributing to its culture
  • Experience in project management and collaboration softwares a plus (Basecamp, Bugherd + Workamajig)

Essential Functions:

  • Guides client projects both large and small simultaneously and autonomously
  • Takes accountability and ownership of all client relationships (regardless of scale)
  • Provides brand management with support from Brand Director to foster strategic partnerships with clients which create additional opportunities
  • Coordinates with internal team members to ensure that project requirements, scope and deliverables are understood and that deadlines are met on time and with consistency and accuracy
  • Constantly communicates with clients and provides best-in-class service to meet their needs
  • Proactively identifies, manages, communicates, and mitigates risks to timing, scope and budget
  • Mentors direct reports in growing Brand Management team with genuine care for their career growth and development
  • Works with business development team to create proposals, budgets and timelines
  • Partners with strategic and creative teams to develop go-to-market plans, briefs and agency POVs to drive client success
  • Ensures that the agency delivers all components of a give scope of work while also being watchful for over-delivery (scope creep)
  • Guides and directs solutions for any project-related issues that arise
  • Manages budgets and projects within our project management system (current software includes Basecamp and Workamajig)
  • Monitors and proactively reports financials for each client to senior leadership on a regular basis

Jacob Tyler Team Attributes:

  • For this position: Driven, collaborative, accountable, resilient
  • For this agency: Creative, inquisitive, professional, trustworthy, honest, loyal
  • Able to work independently
  • A team player
  • Versed in brand communications and its role in the business world
  • Savvy in social media and willing to spread the word of Jacob Tyler
  • Excellent writing and verbal skills
  • Keen attention to detail

How to Apply: Send email (under 25mb) to [email protected] and include:

  • Resume
  • Compensation expectations

JTCG offers competitive compensation and health insurance. Due to the large number of respondents, no phone calls please. We will contact you with follow-up instructions.

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